The Ugly - Electrolux

Written By Diane Freaney

Breaking News! Jeremy Jackass has joined The Electrolux Group!

On May 6, 2021 I purchased a Frigidaire Refrigerator at Jetsons Stuart Florida from Ron Flint, Salesman. The refrigerator has NEVER worked properly, Salesman Ron Flint refuses to help “NOT MY JOB” and blames me for not doing my due diligence.

Salesman Flint did recommend that I pay $179.99 for a Warranty, which has proven to be pretty useless also. Jetson’s Repair Department has sent a Repair Technician out seven times but he has been unable to correct the problem.

I stopped grocery shopping after I had to toss the food in the main compartment after it froze, making my vegetables mushy and inedible. I feel lucky that I have avoided food poisoning from this defective refrigerator.

On the June 22, 2022 repair visit, the Jetson Repair Technician ordered a new freezer door which he told me would be available in ten days. Now I am told the freezer door is back ordered with no delivery date listed.

What do I do? Due Diligence!

The Electrolux Group in Stockholm Sweden owns the Frigidaire brand so I wrote to Sophie Arnius, Head of Investor Relations., and asked her for an accommodation, i.e pay me $5,000 to compensate for what I paid Jetson $1,001.06 plus the many hours I spent waiting around for the Jetson Repair Technician.

I spent at least $500 a month ($8,000) eating out which I would have saved if I wasn’t afraid of food poisoning from the faulty refrigerator. I will accept a payment of $13,000 if Ms. Arnius insists on paying the whole amount.

As we go to press, we learned that perhaps Jeremy Jackass has joined The Electrolux Group. I am guessing that the AI Program that Jeremy Jackass and Ms. Sophie Arnius of Electrolux use is from Microsoft since it only accepts PDF and Word files, eschewing Apple Pages.

I am guessing Ms. Sophie Arnius was trained to hit a certain key on her computer keypad, and the appropriate message will go out in answer of the E-mail she just received. Or maybe the e-mail just gets sent automatically.

Almost instantaneously I received a phone call from 706-651-7207, a number my iPhone called “Potential Spam.” Potential Spam was Elizabeth on the Frigidaire Executive Team; she told me I could call her back to discuss my concerns and she would also send me an e-mail.

I wrote back as directed and received this e-mail in return. Put into a loop de loop, just like the loop de loop with Jeremy Jackass at HP Instant inc.

I mailed Ms. Sophie Arnius a letter with pictures of the offending ice in the freezer because the photos were too large for e-mail. The cost was $27.97, with no guarantee when it would get there. The UPS charge was over $100, not possible in my meager retirement budget.

Diane Freaney

I have been seated at the table – rather, more accurately, been seated behind the white men seated at the table and told to hold my tongue – at the launch of some of the most radical new business models of the last century.

I have had a front row seat for every new finance and/or economic theory that came down the pike.

This is a dubious honor. I have watched these same new business models crash and burn, take jobs, destroy families, make ghost towns of cities, compromise our health and well-being, and rob us of our happiness. With the economic meltdown of 2008, I watched as my retirement fund plummeted 42% from the top of the market in 2007 to the bottom in 2009.

My life has been magical. I have over 70 years life/work experience and an excellent educational background.

Syracuse University (1965) – In my accounting courses, I learned to fill in forms and play games with numbers. In anthropology and public speaking, I learned storytelling and gained an appreciation of other cultures.

Harvard Business School – Corporate Finance Executive Education (1982) – I learned about OPM (other people’s money), the strategy that brought the global financial markets to their knees in 2008.

University of Pennsylvania – Organizational Dynamics (1999) – I learned that student’s work is only valued when it follows a structured academic path. My master’s thesis, “A New Model for the Creative Use of College Endowments to Reduce College Tuition” would have prevented today’s student loan crisis. Penn had no mechanism for “the administrators” to listen to students.

Bainbridge Graduate Institute (BGI) (2013) – I learned the importance of social media to listening deeply and delivering my message.

At an early age, I learned to communicate by listening. At my current age, I feel driven to share the knowledge and understanding amassed during my lifetime. Now I am speaking out.

—Diane Freaney, The Cat Lady


https://www.dianefreaney.com
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